Q. Who operates Wills Online?
A. Wills Online is operated by Epoq, U.S., Inc. Epoq, U.S.
is an legal information services company that publishes digital solutions that
help users solve their legal problems over the Internet. We offer
state-specific interactive legal documents and legal tools, enabling citizens to
access the law without incurring the high cost of legal fees. We also license
these digital applications to law firms to enable them to serve consumers at
lower cost.
The founder and President of Epoq, U.S., Inc. is Richard S. Granat.
He was previously the President and Dean of the Philadelphia Institute for
Paralegal Training, the nation's first paralegal training school. Richard has
been a member of the Maryland and District of Columbia Bar for over thirty
years, and is the author of "How to Do Your Own Divorce in DC, Maryland, and
Virginia," and "How to Do Your Divorce in Maryland" (1998). Richard is a member
of the American Bar Association, the Maryland State Bar Association, and the
District of Columbia Bar Association. Richard is also Co-Chair or the
ELawyering Task Force of the Law Practice Management Section of the American Bar
Association and is committed to the ABA'S Best Practice Guidelines for Legal
Information Web Sites. See generally,
http://www.elawyering.org.
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Q. Can I prepare my own will and other
supporting documents?
A. We believe that with accurate and complete legal information a person of reasonable intelligence and education can
prepare their own will and other supporting documents provided that you do
satisfy the following conditions:
-
You do not have assets located in a foreign county.
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You do not believe that any one will challenge your will based
upon mental capacity.
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You are not trying to disinherit your spouse.
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Your assets, combined with your spouse's assets do not exceed
$1,500,000.
If any of these conditions are true, you need to consult with
an attorney. You can also purchase legal advice on an issue by issue basis for a
modest fee through this web site, over the telephone, by
clicking here.
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Q. Who provides the answers to the legal information questions?
A. Our Legal Research Team answers you directly, but, provides general legal information answers only -- not legal advice -- since we are not a law firm.
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Q. What if I need legal advice?
A. If you need legal advice, or have questions about your specific case, we recommend a telephone legal advice service administered by ARAG Group.
ARAGdirect
offers an "Ask an Attorney" service through a nationwide network of attorneys.
ARAGdirect
charges $39.95 per telephone call. Wills Online is not a law firm, we do not offer legal advice.
You can purchase a telephone call of unlimited duration for $39.95. This
represents very good value and is already used by thousands of consumers to
secure legal advice at a price they can afford.
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Q. How do I contact Wills Online?
Contact Information:
Wills Online, a project of
Epoq, U.S., Inc.
9141 Reisterstown Road, #43
Owings Mills, Maryland 21117
Toll-free: 1-800-311-6123
Support: contact us
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Q. Who processes my credit card information?
A. Credit card transactions for Wills Online are processed by
Chase Paymentech..
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Q. Are my communications secure?
A. Wills Online is hosted on a secure state-of-the art Netscape Commerce Server, which uses the Secure Sockets Layer protocol. (SSL). It is a security protocol and emerging standard like HTTP (Hypertext Transfer Protocol) to transfer information across the Internet. The main difference between the two, is that SSL, developed by Netscape, has made special provisions (via various encryption schemes) to transfer information securely across the Internet. SSL enables a Web site visitor's browser to connect and transparently negotiate a secure communication channel. Once this connection has been made, information can be exchanged with no chance of any unauthorized third party interpreting the data.
Rapidocs also contain a security layer that is 128-bit encrypted, which is the
highest level of encryption,. With your user name and password, you are the only
person that can access your documents and your account. Click here for a full
statement of our Privacy Policy.
This site uses Secure Sockets Layer (SSL) encryption for all customer data.
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Q. What is your refund policy?
A.
We offer a 100% money-back guarantee if for any reason
you are not satisfied, provided that you request a refund within 14 days of
purchase.
To request a refund, please simply contact us toll-free at (800) 311-6123, or
contact us here,
within 14 days of purchase. Refunds will usually appear on your next credit card
statement.
If
you use our Paralegal Document Preparation Service, there is no refund after we
deliver your documents to you. If we have started to prepare your documents, but
have not delivered your documents to you, we will give you a 100% refund, upon
request, less a $5.00 administrative service fee. Not included in the guarantee are printing and shipping charges.
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Q. Can I change my will at any time?
A. You have access to your account for a 365
day period after registration. This means
that you can change you will, or other documents, at any time and print them out
ready for execution. You have the choice of printing your documents out directly
from the browser or exporting them to Word or .RTF format and printing them using
the word-processor on your computer.
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Q.
Why did your system decline my credit card, when I know that it is good?
We apologize for any
difficulties which may have been caused by our web-site or your attempted
purchase.
Common reasons for a card
to be declined include:
(1) P.O. Box listed as address.
(2) Wrong address listed.
(3) Credit card number entered incorrectly.
(4) Fields within the order process are skipped.
(5) Sometimes debit cards are not accepted by our systems.
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